Refund policy

Full refunds

You may request a full refund within 30 days of your order if delivery misses its stated timeframe, your order remains unstarted and undelivered after 24 hours, a duplicate charge occurred, or the delivered service materially differs from its package-page description.

Fully delivered services

Once a service has been fully delivered it is generally non-refundable. Private links, incorrect link details, changes you make to a link during delivery, and count drops that occur after delivery are not refund grounds.

Refills

If your delivered count drops after completion, you are entitled to one free refill within 30 days of your original order, limited to your originally purchased quantity. Approved refill requests are normally processed within 24-72 hours.

Partial delivery

A partially delivered service may receive a partial refund or account credit after support review.

How to request a refund or refill

Contact support with your order ID and the reason for your request. Requests are reviewed against this policy and against the specific delivery, refill, and refund terms shown on the package you purchased.